Terms of use
The terms that apply when you use MileUp to buy equipment, book and pay for charging, or run a site on the platform.
Last updated 29 September 2026
1About these terms
These terms apply when you use the MileUp website, apps, marketplace, map, and booking and charging services. By creating an account or placing an order, you accept them.
For legal reviewContracting entity to be confirmed.
2Your account
Keep your sign-in details safe and your information accurate. You are responsible for activity on your account. Business accounts may add users with roles, and the business is responsible for them.
3Buying equipment
Vendors sell equipment and services on the marketplace. Each vendor is the seller of record and issues its own tax invoice. MileUp operates the marketplace and takes payment on vendors' behalf through a split-payment provider. Prices are in AED and include 5% VAT unless marked otherwise.
4Delivery, installation and returns
Delivery and installation options are priced before you pay. Return windows and conditions are shown on each listing. Refunds go back to the original payment method.
5Warranty
Warranties are registered automatically by serial number. Claims go through your order or the charger's fault record, and the vendor handles repair or replacement under its warranty terms.
6Charging and payment
The price, including VAT and any idle, parking or booking fees, is shown before you start and fixed when the session starts. We place a hold on your card at the start, capture only the final amount and release the rest. You receive a tax invoice after each session.
7Bookings
A booking holds a connector for the window shown. Booking, late-cancellation and no-show fees, where a site uses them, are shown before you confirm and charged only under that policy.
8Acceptable use
Do not misuse chargers, block bays you are not charging in, tamper with QR codes, or try to access other people's data.
9Liability
For legal reviewTo be drafted by counsel: limits of liability, force majeure, and the role of third-party operators whose stations appear on the map as view-only.
10Governing law
For legal reviewTo be confirmed by counsel: the laws of the United Arab Emirates and the competent courts.
11Changes
We may update these terms. We will tell you about significant changes before they apply.
12Contact
Questions about these terms: legal@mileup.ae.